Kilian

The Brand

    • About Kilian
    • The Founder: Kilian Hennessy
    • Art and Culture inspirations
    • My obsession is to make perfume visible
    • True Luxury Should Last Forever
    • Discover
    • Perfume Stories

Perfumes

    • Best Sellers
    • New Fragrances
    • Travel Size
    • Refills
    • MINI CARAFES
    • MIAMI VICE
    • L'œuvre Noire
    • Prelude to Love, invitation
    • Love, don't be shy
    • Beyond Love, prohibited
    • Love and Tears, surrender
    • A Taste of Heaven, absinthe verte
    • Straight to Heaven, white cristal
    • Back to Black, aphrodisiac
    • Liaisons Dangereuses, typical me
    • Sweet Redemption, the end
    • Moonlight in Heaven
    • Moonlight in Heaven
    • In the Garden of Good and Evil
    • In the city of Sin
    • Good girl gone Bad
    • Forbidden Games
    • Playing with the Devil
    • Voulez-vous coucher avec Moi
    • Addictive State Of Mind
    • Intoxicated
    • Light My Fire
    • Smoke for the Soul
    • Vodka on the Rocks
    • Black Phantom
    • Black Phantom – “MEMENTO MORI”
    • From Dusk Till Dawn
    • Woman In Gold
    • Gold Knight
    • Arabian Nights
    • Musk Oud
    • Pure Oud
    • Rose Oud
    • Incense Oud
    • Amber Oud
    • Asian Tales
    • Water Calligraphy
    • Bamboo Harmony
    • Flower of Immortality
    • Imperial Tea
    • Sacred Wood
    • Boutique Exclusives
    • Apple Brandy, New York
    • Single Malt, London
    • Lemon in zest, Lugano
    • Pearl Oud, Doha
    • Royal Leather, Mayfair
    • Noir Aphrodisiaque, Paris
    • Middle-east Exclusives
    • Extreme Oud
    • Gold Oud
    • Black Oud
    • Eternal Oud
    • Limited Edition
    • Miami Vice

Body

  • SCENTED SHOWER GEL
  • SCENTED BODY LOTION

For the Home

    • Candles
    • French Boudoir
    • Noir Ottoman
    • Loukoum
    • Song Of Songs
    • Turkish Coffee
    • Cuban Nights
    • Moonlight In Heaven
    • Home Sprays
    • French Boudoir
    • Noir Ottoman
    • Loukoum
    • Song Of Songs
    • Scented Tassels
    • French Boudoir
    • Noir Ottoman
    • Loukoum
    • Song Of Songs
    • Scented Paperweights
    • French Boudoir
    • Noir Ottoman
    • Loukoum
    • Song Of Songs
    • Scented Soap
    • Lemon In Zest
    • Moonlight In Heaven
    • Home Accessories
    • Candle Holder
    • Soap Dish

Gifting

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        Orders

        KILIAN ORDERS

        Click on one of the links below to jump to the listed section:

        • ORDER PROCESSING
        • ORDER STATUS
        • ORDER CANCELLATIONS
        • MAXIMUM PURCHASE POLICY
        • TEMPORARILY OUT OF STOCK
        • PAYMENT OPTIONS
        • SECURITY ONLINE
        • PROMOTIONAL OFFER CODES
        • GIFT WRAP SERVICE

        ORDER PROCESSING

        • Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
        • Orders placed on Holidays or Weekend Days will be processed the following business day.
        • Orders with standard delivery are processed within 2 - 5 business days.
        • Orders with next day delivery will be processed the same business day if the order is placed by 3:00 PM.

        What if I don't feel comfortable providing my credit card information online?

        You may submit your order via telephone at 0808 164 5842.

        ORDER STATUS

        Where is my order?

        You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates, 24/7 at 0808 164 5842 or email us.

        Check the status of your most recent orders at bykilian.co.uk. Click on the Order Status link and login to your Account to view the status of your orders.

        To track your order, click on the tracking number next to the order to view the delivery status of your order.

        *Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.


        ORDER CANCELLATIONS

        If you would like to cancel an online order after it has been placed, please contact us by phone at 0808 164 5842 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

        An order, or part of an order, may be cancelled because:

        • Item(s) are not available
        • Difficulty in processing payment information
        • Cannot ship to the address provided
        • A duplicate order was placed
        • By customer request
        • Purchase limits have been exceeded

        If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 0808 164 5842.

        TEMPORARILY OUT OF STOCK

        If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item.Please be assured that you will not be charged for any item until it is dispatched. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 0808 164 5842 and we will be happy to assist you.

        MAXIMUM PURCHASE POLICY

        We must limit orders to six of any single item, with a maximum purchase of £5000 and 12 items per customer. Orders exceeding these limits are subject to cancellation. If you have any questions Contact Us and we will be happy to assist.

        PAYMENT OPTIONS

        We accept the following payment methods:

        • American Express
        • MasterCard
        • Visa
        • PayPal

        Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

        PAYMENT AUTHORISATION

        All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and dispatched.

        PAYMENT AUTHORISATION HOLDS

      • The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorised. This action reserves the funds for the pending charge.
      • If an order is cancelled, the authorization hold will be removed by the issuing bank as per their policies. Each bank determines the time an authorisation hold is kept on an account before it is released. For details on the removal of authorisation holds, please contact the issuing bank’s customer service.

        SECURITY ONLINE

        At Kilian, we understand how important security is to you. When you place an order at bykilian.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

        http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

        In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

        • AOL 5.0 and higher
        • Internet Explorer 5.0 and higher
        • Mozilla Firefox
        • Netscape 6.0 (Windows only)
        • Safari
        • Google Chrome
        PROMOTIONAL OFFER CODES

        Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Only one offer code may be used per online order.

        GIFT WRAP SERVICE

        Gift Wrap is complimentary on all orders.

        Gift orders always receive special care at Kilian Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

        If you wish to have your Kilian Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided.

        Please note: Multiple items within a single gift order will be presented as one gift package.

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        Customer Services

        • Contact Us

        • Orders

          • Order Processing
          • Order Status
          • Order Cancellations
          • Temporarily out of stock
          • Maximum Purchase Policy
          • Payments Options
          • Payment Authorisation
          • Payment Authorisation Holds
          • Security Online
          • Promotional Offer Codes
          • Gift Wrap Service
        • Returns & Exchanges

          • BY KILIAN INC. Satisfaction Guarantee
          • Return/Exchange Instructions
          • Damaged Items
        • Delivery Options

          • Delivery Options
          • Delivery Charges
          • Delivery Restrictions
        • Other Information

          • General Terms and Conditions for Online Product Sales
          • Website Terms of Use
          • Privacy Policy
          • Accessibility
          • Corporate Statement

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